ATTENTION: Shipping Address and Billing Address MUST match for your order to be processed or else your order will automatically be cancelled. If both do not match during processing time, you will be asked to submit Identification to verify the billing address listed. To prevent cancellations please contact Lexury Experience for further verification instructions to have your order processed successfully.

Pick ups: My salon store is not open to the public, pick ups are arranged after placing orders. Once your order has been placed, next steps will be provided to you and a scheduled pick up time will be arranged. Scheduled pick up times are only available during my business hours. You must have your order number or ID to verify your order for pick up.

Shipping time: READY TO SHIP ORDERS MAY TAKE 1-3 DAYS PROCESSING TIME, AND UP TO 3-5 BUSINESS DAYS TO DELIVER. PRE-ORDERS MAY TAKE 10-14 DAYS PROCESSING TIME AND UP TO 3-7 BUSINESS DAYS TO DELIVER. ONCE THE SHIPPING HANDLER RECEIVES THE PACKAGE, LEXURY EXPERIENCE HAS NO CONTROL OVER THE SHIPMENT AND AM NO LONGER RESPONSIBLE FOR THE PACKAGE. INSURANCE IS PLACED ON EACH ORDER AND YOU MUST CONTACT THE SHIPPING CARRIER FOR REIMBURSEMENTS.

Refund Policy: There are NO REFUNDS or EXCHANGES under any circumstance.

ALL HAIR ORDERS ARE NON-REFUNDABLE, AS ALL OF LEXI EXPERIENCE EXTENSIONS ARE CUSTOM AND HANDMADE.

Why are Lexi Experience extensions non-refundable and non-returnable?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our customers. ALL customized orders are non-refundable and non-exchangable.

What if my extensions are defective or have a loose clip?
If the product is defective please send a picture along with a detailed email description and Lexury Experience will gladly help resolve any issues with the appropriate accommodations!